Our butters ship out every Wednesday and generally take 1-3 business days to arrive with UPS. Our apparel takes 5-7 days and ship from our third-party partner. All orders placed after 8AM PST Wednesday will be shipped out the following Wednesday.

We are excited to be working exclusively with UPS now. For years, we worked with USPS, but shipments were often late, lost or damaged. We are excited that the fine folks at UPS reached out to us and offered to fix all the issues we had in the past.

Due to the perishable nature of our products, we recommend sending your packages to a location someone is regularly at. Your "Shipment Tracker" will keep you updated as well. If you live in multi-unit housing, be sure to check with your neighbors, front lobby or mailbox. You also want to make sure nobody can grab your packages without you knowing.

Due to our butters needing to stay cool for as long as possible, we ONLY ship orders UPS (1-3 Day) and with an ice pack. Need it fast? Next Day shipping may be available for an additional fee.

Please make sure to double-check the address you submit prior to placing all of your orders. This includes house numbers, apartment numbers and correctly spelled streets. If you're gifting items for friends and family please make sure to have their correct information. If your "Shipment Tracker" shows your package has been delivered, check around your front door or check with neighbors.

Email us promptly at info@gobigboi.com and we will do our best to work with your timetable. Rush fees may apply.

Yes, all packages will arrive at room temperature. We package all of our butters freshly made, cold and in a cooler bag with an ice pack. This is to keep the products cool for the first 24-36 hours of travel. Your package should arrive in the next day or two after that. We have tested shipping our products up to 7 days at room temperature and they arrive perfectly fine. Some people regularly store their butter at room temperature. We recommend refrigerating to extend its shelf-life.

Yes, perfectly fine. The only reason the seals are there is the jar manufacturer we use already places them in the lid. The oil/butter makes it rare that the seals actually hold. Lucky for us, we make A LOT of butters. So everything we produce gets packaged in the jar, placed into the shipping bag/box, then shipped right away. Unless your package arrived with the box, cooler bag AND jar opened, your jars have not been tampered with and are perfectly fine.

We recommend refrigerating your order once you've receive it. Even though they are fine at room temperature for up to a week, if kept refrigerated, they will last even longer! Generally up to 2 months BUT you will finish eating them way before that.

Just click on the flavored butter you are interested in and look at the third photo for the nutritional facts. For the ingredients, look at the bottom of each product's description.

Yes! At this time, all of our butters are made with real dairy butter. We are working on some vegan/dairy-free options, but those aren't ready to ship just yet.

No joke, we have been told people have done this. However, we do not recommend it since it is... butter! It should be enjoyed on something like toast, waffles, pancakes, bagels, etc.

Heck yeah! We have been tagged in so many amazing recipe posts. Some people have used our butters in croissants, cookies, breads, cakes and way more. If you do bake with them, please be sure to tag us so we can see! @gobigboi

Not all of the items we sell ship well. We will only add a new item or treat if we know that it will arrive to you tasting just as good as at our shop! Check back regularly.

Since these items are perishable, we do not accept returns. However, if your order was lost or damaged, please reach out to us with pictures and we will work with UPS to get a replacement or refund. info@gobigboi.com

We are located in Los Angeles California in West LA in the Sawtelle area. Our address is: 2027 Sawtelle blvd. Los Angeles CA. 90025